Frequently Asked Questions

HOW DO I FIND OUT WHICH MODEL I HAVE?

If you look at the rear of the ZVOX system you will see the model printed on the back panel. You will see a three digit number like SoundBase 555, 580, 670, AV200 or SB500

DOES THIS WORK WITH A SAMSUNG TV?

ZVOX systems will work with any brand of television provided the TV model in question has either a digital audio output or an analog audio output. There were several older Samsung TV models that did not have any type of audio outputs on them at all. So those model TVs are not compatible with any type of audio system.

CAN I USE IT AS A CENTER CHANNEL/IN CONJUNCTION WITH A SURROUND SOUND SYSTEM?

No, you cannot. There is no way to integrate an amplified speaker system, like a ZVOX system, into a surround sound audio/video receiver. Those A/V surround sound receivers are made to power non-amplified speakers that use positive and negative speaker wire leads.

HOW CAN I HOOK A SUBWOOFER UP TO IT?

If your ZVOX model has a subwoofer output jack on the rear panel, you can connect that to a powered subwoofer. The powered subwoofer would need to have an internal crossover selector, also called a low-pass filter, for filtering out the mid and high frequencies. This is because the subwoofer output jack on the ZVOX is a full range monaural audio output.

CAN YOU PAIR ANOTHER REMOTE TO THE SYSTEM?

Yes. The ZVOX system can learn the infrared remote commands of one remote control. If you go to our ‘Support’ section of our website, you will see a video titled: “Teaching remotes to control the ZVOX speaker”. This video shows that whole learning process in real time.

CAN YOU USE THIS AS A CENTER CHANNEL?

No, it cannot be used as a center channel speaker. There is no way to integrate an amplified speaker system, like a ZVOX system, into a surround sound audio/video receiver. Those A/V surround sound receivers are made to power non-amplified speakers that use positive and negative speaker wire leads.

CAN YOU USE WIRELESS HEADPHONES WITH THE ZVOX?

You can use wireless headphones in conjunction with a ZVOX system but the wireless headphone transmitter would not connect directly to the ZVOX system. What you would do is split the audio output at the TV into two audio outputs using a splitter of some kind and then run one of the outputs to the ZVOX system and the other output to the wireless headphone transmitter. That way you could have one or the other, or both playing at the same time.

WILL IT HELP ME WITH MY HEARING PROBLEM?

The majority of customers find that adding a ZVOX system to their TV immediately improves the overall sound quality and dialogue clarity. For our customers with more severe hearing problems, we recommend one of our advanced models with 6 modes of Voice Boost, the AV203 or AV155. Each new level delivers stronger dialogue emphasis, while minimizing the non-vocal parts of the soundtrack. Many people claim they no longer need to use closed-captioning to watch TV. Because everyone’s hearing issues are unique, we give you 60 days to try the speaker system out in YOUR home with YOUR acoustics and - most importantly - YOUR ears. If it doesn’t help you hear TV better, return it to us with no hassle.

WHY DOES MY SPEAKER SHUT OFF IN THE MIDDLE OF A PROGRAM?

We've made the Auto Standby feature as sensitive as we possibly could. The problem is if there's a weak audio signal coming into the speaker, the speaker will start to count down to turn off because the audio fell below a certain threshold.

All ZVOX speakers come with an 'Auto Standby' feature activated, which will automatically power the soundbar off after 20 minutes of not receiving an audio signal. Some televisions may cause the soundbar to turn off in the middle of a program due to a weak audio signal. If you're running into this issue please follow the steps below for stopping this issue.

Click here to follow video instructions for AV200/203/155 & 157 Models

If your ZVOX Speaker doesn't resemble the unit or remote used for device in video link above, please contact us by email so we can assist you with it directly: info@zvoxaudio.com

CAN I USE WITH MY HOME THEATER?

WHAT'S THE DIFFERENCE BETWEEN SOUND BASE AND SOUND BAR?

The SoundBase style systems are made so you can place your TV directly onto the top of the speaker, provided that your TV’s pedestal stand fit within the top footprint of the speaker without over hanging at all. The SoundBar style systems can be wall mounted using the two key holed slots on the rear of the speaker.

I LIVE IN (NON US COUNTRY X), CAN I BUY A ZVOX SPEAKER/LED/REMOTE?

We are unable to ship ZVOX speaker orders outside of the United Sates. Canadian customers can purchase a replacement remote control or LED-display for their existing ZVOX system by contacting us directly for the price quote and instructions for payment via PayPal.

TROUBLESHOOTING

If you have additional questions that aren't answered here, please email us at info@zvoxaudio.com for tech support.